To establish an internet connection, there are two main steps involved:
Account Creation: Begin by setting up an account to obtain a username and password. This step requires coordination with an infrastructure company to link your rental property to the external infrastructure lines.
Router Connection: Once your account is established, connect it to a router provided by your internet service provider (ISP).
Infrastructure companies
Several infrastructure companies dominate the market, each offering unique plans and services. Here are some of the main infrastructure companies:
Bezeq
Hot
Partner
Cellcom
Bezeq stands as the leading infrastructure operator in Israel, covering nearly 80% of the country. This prominent position allows it to collaborate with multiple internet service providers (ISPs) to facilitate property connections to the network infrastructure. Once a connection is established, the ISP of your choice will provide and set up a router for your use.
Additionally, Bezeq offers an integrated service where it operates both as the infrastructure provider and the ISP. Choosing this all-in-one option means Bezeq manages every aspect of your internet connection, from linking your property to the infrastructure to installing and setting up the router. This streamlined service simplifies the process, making it easier for customers to get their internet up and running quickly.
ISP
Several ISPs dominate the market, each offering unique plans and services. Here are some of the main ISPs:
Cellcom
Partner
Netvision
Bezeq Benloimi
099 Primo
Router Options from Internet Providers
Internet companies typically offer three options for routers:
Rent a Router: This option allows you to use a router provided by the company for the duration of your service. It's important to note that the router remains the property of the provider. If you choose to terminate your service, you must return the router to avoid being charged its full price, effectively making you pay both rental fees and the purchase price.
Purchase a Router: You can opt to buy a router directly from your internet provider. This makes the router yours to keep, regardless of any changes to or termination of your service.
Use Your Own Router: If you already own a router, you can configure it with the internet account you've set up. This is often a cost-effective option if you have a compatible router.
Costs of Establishing Internet Service
When setting up an internet connection, there are typically two types of payments involved:
One-time Payment: This covers the initial setup, which includes account activation and router installation. The cost varies by ISP, typically ranging from 50 NIS to 100 NIS.
Recurring Monthly Payment: This ongoing fee covers the costs of both the infrastructure and the ISP. Monthly charges generally range between 100 NIS to 150 NIS, depending on the ISP and the service plan you select (for Fiber Optics internet, the monthly charge can range between 170 NIS to 240 NIS). This fee also includes the monthly rental cost of the router if you choose not to purchase your own.
These costs can vary based on the specific offerings and promotions available from each ISP, so it's advisable to compare the options to find the best deal suited to your needs.
When choosing an internet service provider (ISP), it's important to be aware that some ISPs offer escalating plans. These plans often start with a lower price for the first year and then increase in cost in subsequent years. If you opt for such a plan, be mindful of the price changes that will occur after the initial period. Additionally, you typically have the option to switch to a different plan or another provider altogether at the end of the first year if you find the increased rates less favorable. This flexibility can help you manage costs while still enjoying reliable internet service.
Internet Speed
Internet speeds in Israel have seen a significant improvement in recent years, largely due to the expansion of fiber-optic infrastructure. While traditional DSL services can range from 15 Mbps to 100 Mbps (depending on the location and quality of the infrastructure), fiber connections now offer speeds of up to 1 Gbps or more in many areas. Bezeq, as the main infrastructure operator, is actively rolling out fiber across the country, and alternative infrastructure providers are also contributing to increased coverage.
Still, actual speeds can vary based on location, the type of service selected, and the specific internet service provider (ISP). As fiber becomes more widespread, consumers can expect better reliability, higher bandwidth, and more competitive pricing options. The Israeli government is also encouraging the deployment of faster networks to ensure that high-speed internet becomes increasingly accessible nationwide.
Interestingly enough, Israel's internet speeds have surged with widespread fiber-optic adoption, delivering up to 1 Gbps on average. Elsewhere, legacy systems like DSL show speeds between 40-100 Mbps.
Terminating Your Internet Service
Ending your internet service is usually straightforward but does involve a few key steps. First, confirm whether your contract includes any minimum commitment period or early cancellation fees, although most of the offered plans don't include cancellation fees, which means you can terminate anytime you like.
If you have been renting a router or any other equipment from your provider, be sure to return it promptly to avoid extra charges—failing to do so can result in paying the router’s full price. Finally, settle any outstanding balances or final bills to ensure a smooth cancellation process. Ensure that you obtain a termination letter from your ISP and keep it for your records.
Choosing the Right Infrastructure and ISP
Infrastructure Provider
We recommend Bezeq as the infrastructure provider since it dominates the market in Israel, covering nearly 80% of the country. This ensures reliable connectivity and widespread availability.
Recommended ISP
For an internet service provider (ISP), we highly recommend 099 Primo for the following reasons:
They offer English-speaking customer service, making communication easier for English speakers.
They provide a special package tailored for English-speaking customers.
Unlike many ISPs that rely on Bezeq technicians, 099 Primo has its own independent technicians, allowing them to address service issues more efficiently and reduce waiting times for technician visits.
For details on their package deals, please check out details at this link .
Next Steps: Setting Up Your Internet Service
Most people choose one of the following two options for their internet setup:
Bezeq (Infrastructure + ISP): Bezeq offers an all-in-one service, acting as both the infrastructure provider and the ISP. To set up an account, you can contact Zahavit from Bezeq at +972 54-242-8775. She will assist you in opening your account and scheduling an installation date.
099 Primo (ISP with Bezeq Infrastructure): If you prefer 099 Primo as your ISP, you need to fill out your details on this form and send it to the company using the contact details listed there. This option ensures you get their English-speaking customer service and exclusive packages.
Choose the option that best suits your needs and follow the respective steps to get your internet service activated.
Note: If you prefer Fiber Optic Internet, you should choose Bezeq as your provider, as they offer fiber-optic connections directly.